Deloitte For Future 2025
Deloitte For Future 2025
Service Design • UX Research • Concept Design • Pitch
Designing the future experience of the Asterya Child Support Center
Designing the future experience of the Asterya Child Support Center
Designing the future experience of the Asterya Child Support Center
Designing an inclusive and innovative experience for young people from Child Welfare Services, inside and beyond the future IM'PACTES center.
Designing an inclusive and innovative experience for young people from Child Welfare Services, inside and beyond the future IM'PACTES center.
Designing an inclusive and innovative experience for young people from Child Welfare Services, inside and beyond the future IM'PACTES center.
Deloitte
Deloitte
Deloitte
For Future
For Future
For Future
Timeline
4 Months
4 Months
2025
Team
Innovation Squad
Innovation Squad
Deloitte For Future
Role
Service Designer
Service Designer
Concept Design · Pitch
Context
Innovation Program
Side project
Project Focus
Service Design
Innovation
Workshop Facilitation
Co-creation
Concept Design
Prototyping
Public Speaking
Chapter 01
The
Challenge
The
Challenge
The
Challenge
Why?
Why?
Why?
The Problem
The Problem
IM'PACTES was preparing to open its first Asterya Child Support Center in Paris, dedicated to young people from the Child Welfare Services.
IM'PACTES was preparing to open its first Asterya Child Support Center in Paris, dedicated to young people from the Child Welfare Services.
Beyond medical care, the association wanted to design a place that could support young people emotionally, socially, and educationally.
Beyond medical care, the association wanted to design a place that could support young people emotionally, socially, and educationally.
The challenge was to imagine an experience that would not only work inside the center, but also continue to support young people beyond it.
The challenge was to imagine an experience that would not only work inside the center, but also continue to support young people beyond it.
Design question →
How might we design a mobile product that helps young people better manage their wellbeing while remaining simple, engaging and accessible?
How might we design a mobile product that helps young people better manage their wellbeing while remaining simple, engaging and accessible?
Chapter 02
Understanding the Journey
Understanding the Journey
Understanding the Journey
We began by exploring the journey of young people supported by IM'PACTES and the professionals who work with them.
We began by exploring the journey of young people supported by IM'PACTES and the professionals who work with them.
Methods used →
•
Interviews with educators and child protection professionals
Interviews with educators and child protection professionals
•
Mapping the current support journey
Mapping the current support journey
•
Workshops with stakeholders and architects
Workshops with stakeholders and architects
•
Identification of emotional and practical pain points
Identification of emotional and practical pain points
This work helped us understand that the experience needed to extend far beyond the physical center.
This work helped us understand that the experience needed to extend far beyond the physical center.
Chapter 03
Designing the Future Experience
Designing the Future Experience
Designing the Future Experience
Through co-creation workshops and ideation sessions, we designed a future experience combining physical and digital support.
Through co-creation workshops and ideation sessions, we designed a future experience combining physical and digital support.
The Journey Included
The Journey Included
Create an environment that helps young people:
Create an environment that helps young people:
Create an environment that helps young people:
•
Feel safe
Feel safe
•
Express their emotions
Express their emotions
•
Better understand their health
Better understand their health
•
Stay connected with support systems
Stay connected with support systems
Customer Experience Map
Customer Experience Map
Customer Experience Map
We then designed a CX Map of the entire experience, mapping every touchpoint and interaction with the different concept chosen during the co-creation workshop.
We then designed a CX Map of the entire experience, mapping every touchpoint and interaction with the different concept chosen during the co-creation workshop.
We then designed a CX Map of the entire experience, mapping every touchpoint and interaction with the different concept chosen during the co-creation workshop.
Chapter 04
Three Key
Three Key
Three Key
Concepts
Concepts
Concepts
Through our design process, we developed three innovative conceptsto support young people before, during, and after their visit.
Through our design process, we developed three innovative conceptsto support young people before, during, and after their visit.
1
1
Asterya Digital
Asterya Digital
A companion mobile application allowing young people across France to access support tools even outside the center.
A companion mobile application allowing young people across France to access support tools even outside the center.
Features included →
•
Emotional tracking
•
Guided breathing and meditation
•
Educational quizzes
•
Health lexicon
•
3D discovery of the center
⚡
Impact
This concept later inspired the Asterya mobile application developed with IM'PACTES.
2
2
Immersive Emotional Room
Immersive Emotional Room
A sensory room designed to help young people release emotions in a healthy way.
A sensory room designed to help young people release emotions in a healthy way.
It included →
•
Immersive visual projections
Immersive visual projections
•
Music and sound environments
Music and sound environments
•
Interactive elements like a musical boxing target
Interactive elements like a musical boxing target
The goal was to create a safe space for emotional expression.
The goal was to create a safe space for emotional expression.
3
3
Mini Medical Experience
Mini Medical Experience
A playful learning space designed to reduce anxiety around healthcare.
A playful learning space designed to reduce anxiety around healthcare.
Young visitors could →
•
Diagnose a plush toy
Diagnose a plush toy
•
Explore medical tools
Explore medical tools
•
Solve small medical mysteries
Solve small medical mysteries
This concept aimed to transform waiting time into a learning experience.
This concept aimed to transform waiting time into a learning experience.
Chapter 05
Pitching the Vision
Pitching the Vision
Pitching the Vision
The project was presented during the final Deloitte For Future event, gathering Deloitte partners and major clients.
The project was presented during the final Deloitte For Future event, gathering Deloitte partners and major clients.
I was selected to pitch the concept alongside senior managers despite being one of the most junior members of the team.
I was selected to pitch the concept alongside senior managers despite being one of the most junior members of the team.
The event gathered leaders from →
•
Renault
Renault
•
Alstom
Alstom
•
SNCF
SNCF
•
IM'PACTES
IM'PACTES
The event was later shared internally across Deloitte.
The event was later shared internally across Deloitte.
Presentation Format
Presentation Format
Presentation Format
Our concept was presented through a live pitch, a video, and experience prototypes.
Our concept was presented through a live pitch, a video, and experience prototypes.
Chapter 03
Impact & Results
Impact & Results
Three outcomes emerged from this project:
Three outcomes emerged from this project:
🌟
🌟
The concept of Asterya Digital inspired the development of the Asterya mobile application later designed with IM'PACTES.
The concept of Asterya Digital inspired the development of the Asterya mobile application later designed with IM'PACTES.
🌟
🌟
The experience blueprint helped structure the future Asterya center experience.
The experience blueprint helped structure the future Asterya center experience.
🌟
🌟
The project was presented during the Deloitte For Future innovation event to Deloitte partners and clients.
The project was presented during the Deloitte For Future innovation event to Deloitte partners and clients.
Personal Impact
Personal Impact
This project marked my first public innovation pitch in front of Deloitte leadership.
This project marked my first public innovation pitch in front of Deloitte leadership.
Key learnings...
Innovation Process
Innovation Process
Leading an innovation project from research to pitch re-enforced how to design visionary concepts that inspire real products.
Leading an innovation project from research to pitch re-enforced how to design visionary concepts that inspire real products.
Service Design
Service Design
Mapping complex experiences across physical and digital touchpoints strengthened my systems thinking skills.
Mapping complex experiences across physical and digital touchpoints strengthened my systems thinking skills.
Public Speaking
Public Speaking
Pitching to senior leadership and clients helped me communicate design decisions with confidence and clarity.
Pitching to senior leadership and clients helped me communicate design decisions with confidence and clarity.